بررسی عامل میانجی اشتیاق برند در تأثیر شخصیت برند بر وفاداری برند

نوع مقاله : علمی - پژوهشی

نویسندگان

دانشگاه اصفهان

چکیده

امروزه برندها جزو باارزش‌ترین دارایی‌ شرکت‌ها به­ شمار می‌آیند؛ بنابراین داشتن مشتریانی وفادار به برند، هدف اصلی بسیاری از شرکت‌ها است. هدف این پژوهش بررسی تأثیر شخصیت و اشتیاق برند بر وفاداری نسبت به آن و همچنین تعیین نقش میانجی­گری اشتیاق برند در ارتباط بین شخصیت و وفاداری برند در صنعت تلفن همراه است. تحلیل فرضیه‌ها بااستفاده از «معادلات ساختاری» انجام شد. جامعه آماری پژوهش شامل مشتریان تلفن همراه «نوکیا» در اصفهان بوده و برای نمونه­گیری از «روش خوشه‌ای» استفاده شد. تعداد 452 پرسشنامه صحیح برای تحلیل داده‌ها به­کار رفت. نتایج تحلیل فرضیه­ها نشان داد که شخصیت برند بر اشتیاق به برند و اشتیاق برند بر وفاداری به برند تأثیرگذار است، تأثیر مستقیم شخصیت برند بر وفاداری برند رد شد. آزمون فرضیه آخر نیز اثر غیرمستقیم شخصیت برند بر وفاداری برند از طریق اشتیاق برند را تأیید کرد.

کلیدواژه‌ها

عنوان مقاله [English]

Investigating the Mediating Effect of Brand Involvement in the Impact of Brand Personality on Brand Loyalty

چکیده [English]

 Ali Sanayei*, Sayyed Mehdi Mirmehdi**, Reza Salehzade***[1] AbstractIn today's business, brands are considered as a valuable asset for companies so having the loyal customers to the brand is the main goal of many companies. The aim of this study was to investigate the impact of brand personality on brand involvement and brand loyalty. In addition, the role of brand involvement as a mediator in the relationship between the brand personality and loyalty was investigated. Hypotheses were examined by using the structural equation modeling. Survey data collected from mobile customers in Isfahan and cluster method was used for sampling. Totally 452 valid questionnaires were used for data analysis. The results of the analysis showed that the brand personality has an impact on brand involvement and brand involvement an impact on brand loyalty. The direct impact of brand personality on brand loyalty was rejected. Based on last hypothesis testing, the indirect effect of brand personality on brand loyalty through brand involvement was confirmed. Keywords: Brand Personality; Brand Involvement; Brand Loyalty* Professor, University of Isfahan.** Ph.D. student, University of Isfahan (Corresponding Author).E-mail: Mehdi_smm84@yahoo.com*** Ph.D. student, University of Isfahan.

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  • تاریخ دریافت: 27 آبان 1394
  • تاریخ بازنگری: 31 فروردین 1403
  • تاریخ پذیرش: 11 دی 1399

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