Journal of Business Management Perspective

Journal of Business Management Perspective

Keywords = Customer Experience
Number of Articles: 6

Identification of factors affecting customer experience using a meta‐synthesis approach

Volume 20, Issue 48, Winter 2022, Pages 142-176

10.52547/jbmp.20.48.142

hamed mokhtari, Amir Khanlari, Mohamad rahim Esfidani

Framework for Explaining the Role of Social Media in Customer Experience Management for Hoteling Industry: Systematic Literature Review

Volume 19, Issue 43, Autumn 2020, Pages 13-39

10.52547/jbmp.19.43.13

Samaneh Rahimian, Mehdi ShamiZanjani, Amir Manian, Mohammad Rahim Esfiddani

Designing a Framework to Enhance Digital Customer Experience in Internet Banking

Volume 18, Issue 40, Winter 2020, Pages 36-56

10.29252/jbmp.18.40.36

Ehsan Karimi, Mehdi ShamiZanjani, Masoud Keimasi, Alireza HassanZadeh

Diagnosing Service Delivery Channels through Analyzing the Customer Journey Experience

Volume 18, Issue 38, Summer 2019, Pages 59-85

10.29252/jbmp.18.38.59

Ali Divandari, Mohammadsadegh Hashemi, Hanieh Fathi, Nooshin Ebrahim Zadeh

Journal of Business Management Perspective

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