Journal of Business Management Perspective

Journal of Business Management Perspective

Keywords = Customer experience management
Number of Articles: 2

Identification of factors affecting customer experience using a meta‐synthesis approach

Volume 20, Issue 48, Winter 2022, Pages 142-176

10.52547/jbmp.20.48.142

hamed mokhtari, Amir Khanlari, Mohamad rahim Esfidani

Framework for Explaining the Role of Social Media in Customer Experience Management for Hoteling Industry: Systematic Literature Review

Volume 19, Issue 43, Autumn 2020, Pages 13-39

10.52547/jbmp.19.43.13

Samaneh Rahimian, Mehdi ShamiZanjani, Amir Manian, Mohammad Rahim Esfiddani

Journal of Business Management Perspective

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