Document Type : علمی - پژوهشی


  1. Barnes, S. J. & Vidgen, R. (2012). User acceptance and corporate intranet quality: An evaluation with iQual. Information & Management, 49, 164-170.
  2. Barnes, S. J. & Vidgen, R. (2005). Data triangulation in action: using comment analysis to refine web quality metrics, Proceedings of the 13th European conference on information systems, Information Systems in a Rapidly Changing Economy, ECIS 2005, May 26-28, Regensburg, Germany.
  3. Barnes, S. J. & Vidgen, R. (2003). Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange. Industrial Management & Data Systems, 103, 297-309.
  4. Barnes, S. J. & Vidgen, R. (2002). An Integrative Approach to the Assessment of E-Commerce Quality. Journal of Electronic Commerce Research, 3, 114-127.
  5. Bauer, H. H., Falk, T. & Hammerschmidt, M. (2006). eTransQual: A transaction process-based approach for capturing service quality in online shopping. Journal of Business Research, 59, 866-875.
  6. Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Lawrence Erlbaum Associates.
  7. Connolly, R., Bannister, F. & Kearney, A. (2010). Government website service quality: a study of the Irish revenue online service. European Journal of Information Systems, 19, 649-667.
  8. Ding, D. X., Hu, P. J.-H. & Sheng, O. R. L. (2011). e-SELFQUAL: A scale for measuring online self-service quality. Journal of Business Research, 64, 508-515.
  9. George, A. & Kumar, G. S. G. (2014). Impact of service quality dimensions in internet banking on customer satisfaction. DECISION, 41, 73-85.
  10. Haqiqi, M. & Sayhoon, A. (2009). Providing an electronic maturity model for service processes in indurance industry and test it in Parsian Insurance Co., Quarterly Juornal of Insurance Industry, 3 & 4, 77-111 (In Persian).
  11. Hooman, H. (2006), Structural Equation Modelling with Application of LISREL, Tehran: SAMT Publication (In Persian).
  12. Insurance Research Center. (2014), Qualitative and quantitative analysis of insurance peneteration ratio in Iran, Tehran: Central Insurance Organization of Iran (In Persian).
  13. Kandulapati, S. & Shekhar Bellamkonda, R. (2014). E-service quality: a study of online shoppers in India. American Journal of Business, 29, 178-188.
  14. Kim, M., Kim, J. H. & Lennon, S. J. (2006). Online service attributes available on apparel retail web sites: an E-S-QUAL approach. Managing Service Quality, 16, 51-77.
  15. Lai, J.-Y., Ulhas, K. & Lin, J.-D. (2014). Assessing and managing e-commerce service convenience. Information Systems Frontiers, 16, 273-289.
  16. Manasra, E. A., Zaid, M. K. S. A. & Taherqutaishat, F. (2013). Investigating the Impact of Website Quality on Consumers’ Satisfaction in Jordanian Telecommunication Sector. Arab Economic and Business Journal, 8, 31-37.
  17. Parasuraman, A., Zeithaml, V. A. & Malhotra, A. (2005). E-S-QUAL: a multiple item scale for assessing electronic service quality. Journal of Service Research, 7, 213-233.
  18. Rotchanakitumnuai, S. (2008). Measuring e‐government service value with the E‐GOVSQUAL‐RISK model. Business Process Management Journal, 14, 724-737.
  19. Roy, S. & Zeng, W. (2015). The World of Signals. Social Multimedia Signals. Springer International Publishing.
  20. Sanayei, A., Poormostafa Kh. M., Ghazifard, A., & Nasirzadeh, M. (2012). The effect of electronic service quality on customer satisfaction and repurchase intention. Journal Busuness Management, 12, 87-108 (In Persian).
  21. Smith, P. R. & Chaffey, D. (2002). e-Marketing excellence: The Heart of eBusiness, Butterworth-Heinemann.
  22. Zahedi, S. & Biniaz, J. (2008), Assessing the quality of electronic services in Raja Passenger Trains Company. Journal of Information Technology Management, 1, 65-82 (In Persian).