تأثیر مسئولیت اجتماعی شرکت بر اعتماد به برند و ترجیح برند با نقش میانجی کیفیت ادراک‌شده و ارزش برند

نوع مقاله : علمی - پژوهشی

نویسندگان

دانشگاه شیراز

چکیده

چکیده     مسئولیت اجتماعی شرکت‌ها یکی از موضوع‏های حساس و عنصری مهم و حیاتی در ارتباطات میان شرکت‏ها و ذی‌نفعان آن‌ها در سال‏های اخیر بوده است. مصرف‏کنندگان در سطح جامعه نسبت به گذشته آگاهی بیشتری در مورد مسئولیت اجتماعی شرکت‌ها پیدا کرده‌اند و در‌خصوص فعالیت‏ها و برنامه‏های مرتبط با آن، توجه و حساسیت بیشتری دارند. این پژوهش با هدف بررسی تأثیر مسئولیت اجتماعی شرکت بر ادراک و ترجیح برند توسط مصرف‏کنندگان در شهر شیراز انجام شد. گردآوری داده‌ها از طریق توزیع 220 پرسشنامه در میان مشتریان «بانک ملت» و با روش نمونه‏گیری خوشه‏ای صورت گرفت و داده‏های مربوط به نوع ادراک مشتریان از برند و مسئولیت اجتماعی «بانک ملت» جمع‏آوری شد. بررسی روابط میان متغیرها از طریق مدل‏سازی معادلات ساختاری و با کمک نرم‏افزار لیزرال صورت گرفت. نتایج پژوهش نشان می‌دهد، مسئولیت اجتماعی «بانک ملت» بر کیفیت ادراک‌شده، ارزش برند، اعتماد به برند و ترجیح برند «بانک ملت» تأثیرگذار است؛ همچنین کیفیت ادراک‌شده و ارزش برند «بانک ملت» به‌واسطه اعتماد به برند بر ترجیح برند «بانک ملت» تأثیر می‏گذارد.

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  • تاریخ دریافت: 12 خرداد 1395
  • تاریخ بازنگری: 17 آبان 1403
  • تاریخ پذیرش: 11 دی 1399

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