Ahearne, M., Hughes, D.E., & Schillewaert, N. (2007). Why Sales Reps Should Welcome Information Technology: Measuring the Impact of CRM-based IT on Sales Effectiveness. International Journal of Research in Marketing, 24(4), 336- 49.
Ang, S., Dye, L. V., & Begley T. (2003). The Employment Relationships of Foreign Workers Versus Local Employees: A Field of Organizational Justice, Job Satisfaction , Performance and OCB. Journal of organizational Behavior, 24, 561-583
Appelbaum, A., Steven B., Nicolas B., Erika B., Jonathan C., Rodney, D., Isabelle, G., Chrystine, S., & Carlo, D. (2004). Organizational Citizenship Behavior: A Case Study of Culture, Leadership and Trust, Management Decision. 42(1), pp.13-40
Bell, D., Deighton, J., Reinartz, W. J., Rust, R. T., & Swartz, G. (2002). Seven Barriers to Customer Equity Management. Journal of Service Research, 5(1), 77- 86.
Bienstock, C., Carol, W., Carol, S., & Rachel, K. (2003). Organizational Citizenship Behavior and Service Quality. Journal of Services Marketing, 17(4), 357-378.
Bohling, T., Bowman, D., Lavalle, S., Mittal, V., Narayandas, D., Ramani, G., & Varadarajan, R. (2006). CRM Implementation: Effectiveness Issues and Insights. Journal of Service Research, 9(2), 184-94.
Bolino, M ., Turnley, D., & William, H. (2003 ). Going the Extra Mile: Cultivating and Managing Employee Citizenship Behavior, Academy of Management Executive.
Boulding, W., Staelin, R., Ehret, M., & Johnston, W. J. (2005). A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go?. Journal of Marketing, 69(4), 155-66.
Castro, B., Armario, G., & Ruiz, E. (2004). The Influence of Employee Organizational Citizenship Behavior Customer Loyalty. International Journal of Service Industry Management, 15(1), 27-53
Cohen, D., Aaron, M., & kol, Y. (2004). Professionalism and Organizational Citizenship behavior, an Empirical Examination among Israeli Nurses. Journal of Managerial Psychology,19(4).
Colgate, M. R., & Danaher, P. J. (2000). Implementing a Customer Relationship Strategy: The Asymmetric Impact of Poor versus Excellent Execution. Journal of the Academy of Marketing Science, 28(3), 375-87.
Gustafson, A., Johnson, M. D., & Roos, I. (2005). The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention. Journal of Marketing, 69(4), 210-18.
Hudson, R., (2002). Management Citizenship Behavior and its Consequences. Work and Occupations, 29(1), 46-96
Jacqueline, S., & Shapiro, L. B. (2002). A Psychological Contract Perspective on Organizational Citizenship behavior. Journal of Organizational Behavior, 23, 927-949
Jayachandran, S., Sharma, S., Kaufman, P., & Raman, P. (2005). The Role of Relational Information Processes and Technology Use in Customer Relationship Management. Journal of Marketing, 69(4), 177-92.
Koys, D. J. (2001). The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness: a Unit[1]level Longitudinal Study. Per's Psycho, 54, 101-14.
Payne, A., & Frow, P. (2005). A Strategic Framework for Customer Relationship Management. Journal of Marketing, 69(4), 167-76.
Reinartz, W. J., Krafft, M., & Hoyer, W. D. (2004). The Customer Relationship Management Process: Its Measurement and Impact on Performance. Journal of Marketing Research, 41(3), 293-305.
Rigby, D. K., Reichheld, F. F., & Schefter, P. (2002). Avoid the four Perils of CRM. Harvard Business Review, 80(2), 101-09.
Sabherwal, R., Jeyaraj, A., & Chowa, C. (2006). Information System Success: Individual and Organizational Determinants. Management Science, 52(12), 1849-64.
Turnipseed, D. L., Rassuli, A. (2005). Performance Perceptions of Organizational Citizenship Behaviors at Work: A Bi-level Study among Managers and Employee. British Journal of Management, 16, 231-244
(2012). Organizational citizenship behavior, customer relationship management, and organizational performance of food production and distribution companies.. Journal of Business Management Perspective, 10(9), -.
MLA
. "Organizational citizenship behavior, customer relationship management, and organizational performance of food production and distribution companies.", Journal of Business Management Perspective, 10, 9, 2012, -.
HARVARD
(2012). 'Organizational citizenship behavior, customer relationship management, and organizational performance of food production and distribution companies.', Journal of Business Management Perspective, 10(9), pp. -.
CHICAGO
, "Organizational citizenship behavior, customer relationship management, and organizational performance of food production and distribution companies.," Journal of Business Management Perspective, 10 9 (2012): -,
VANCOUVER
Organizational citizenship behavior, customer relationship management, and organizational performance of food production and distribution companies.. Journal of Business Management Perspective, 2012; 10(9): -.
)