Examining the relationship between sales skills and sales staff performance: The mediating role of job satisfaction.

2.Ahearne, M., & Schillewaert, N. (2000). The Effect of Information Technology on Salesperson Performance. Pennsp-ylvania State University .

3.Aquilar, F. (2010). Psychological and Political Strategies for Peace Negotiation: A Cognitive approach.

4.Baron, R.M., & Kenny, A.K. (1986). The Moderator-Mediator Variable Distiction in Social Psychological Reseach: Conceptual, Strategic, and Statistical Considerations . journal of Personality and Social Psycology, 51(6), 1173-1182.

5.Basir, M.S., Ahmad, S.Z., & Kitchen P.J. (2010). The Relationship between Sales Skills and Salesperson Performance: An Emprical Study in the Malaysia Telecommunications Company. International Journal of Management and Marketing Research, 3(1), 51-73.

6.Bradford, K.D. (2011). Training Delivers Higher Sales for Pitney Bowes; Revenues, Productivity and Order Values Improve at Franking and Mailstream Company. Human Resource Management International Digest, 19(1), 23-25.

7.Brown, S.P., & Peterson, R.A. (1993). Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Casual Effects. Journal of Marketing Research, 30, 63-77.

8.Chakrabarty, S., Brown, G., Widing, R.E., & Taylor, R.D. (2004). Analysis and Recommendations for the Alternative Measures of Adaptive Selling. Journal of Personal Selling And sales Management, 24(2), 125-133.

9.Decety, J., & Meyer, M. (2008). From Emotion Resonance to Empathic Understanding: A Social Developmental Neuroscience Account. Development and Psychopathology, 20, 1053-1080.

10. DeCormier, R., & David, J. (1993). The Counselor Selling Method: Concepts and Constructs. Journal of Personal Selling & Sales Management, 13, 39-60.
11. Evangelia Katsikea, M. T. (2011). The Effects of Organizational Structure and Job Characteristics on Export Sales Managers’ Job Satisfaction and Organizational Commitment. Journal of World Business, 46(2), 221-233.
12. Futrell, C.M. (2006). Fundamental of Selling: Customer for life through services (9th ed.). New York: McGraw-Hill Irwin.
13. Gabbot, M., & Hogg, G. (2000). An Empirical Investigation of the Impact of Non-Verbal Communication on Service Evaluation. European Journal of Marketing, 34 (3/4), 384-398.

14.Iaffaldano, M.T., & Muchinsky, P.M. (1985). Job Satisfaction and Job Performance: A Meta-Analysis. Psychological Bulletin, 97(2), 251-273.

15.Jackling, B., & Sullivan, C. (2007). Financial Planners in Australia: An Evaluation of Gaps in Technical and Behavioral Skills. Finacial Services Review, 16, 211-228.

16.Jane, Z.S., & Dawn, D. (2003). Developing Effective Salespeople: Exploring the Link between Emotional Intelligence and Sales Performance. International Journal of Organizational Analysis, 11(3), 211-230.

17.Johlke, M.C. (2006). Sales Presentation Skills and Salesperson Job Performance. Journal of Business & Industrial Marketing, 21(5), 311-319. 27:

18. Kotler, P., & Lane keller, K. (2006). Marketing Management. New Jersi: Proncr Hall.
19. Lindh, W.Q., Pooler, M., & Tamparo, C. (2009). Delmar's Comprehensive Medical Assisting: Administrative and competencies (Vol. 4th). USA: Cengage learning.
20. Organ, D.W., & Ryan, K. (1995). A Meta-Analystic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior. Personal Psychology, 48, 775-802.
21. Pettijohn, C.E., & Pettijohn, L.S. (2007). Does Salesperson Perception of the Importance of Sales Skills Improve Sales Performance, Customer Orientation, Job Satisfaction, and Organizational Commitment, and Reduce Turn Over? Journal of Personal Selling & Sales Management, 27(1), 75-88.
22. Pettijohn, C.E., & Pettijohn, L.S. (2002). The Influence of Salesperson Skills, Motivation, and Training on the Practice of Customer-Oriented Selling. Psychology & Marketing, 19(9), 743-757.

23.Rehman, S.M., & Waheed, A. (2011). An Empirical Study of Impact of Job Satisfaction on Job Performance in the Public Sector Organizations. Institute of interdisciplinary business research, 2(9), 167-181.

24.Rentz, J.O., Shepherd, D.C., Tashchian, A., & Dabholkar, P.A. (2002). A Measure of Selling Skill: Scale Development and Validation. Journal of Personal Selling & Sales Management, 22(1), 13-21.

25.Rich, M.K., & Smith, D.C. (2000). Determining Relationship Skills of Prospective Salesperson. Journal of Business and Industrial Marketing, 4, 242- 259.

26. Shepherd, C.D., Castleberry, S.B., & Ridnour, R.E. (1997). Linking Effective Listening with Salesperson Performance: An Exploratory Investigation. Journal of Business and Industrial Marketing, 12(5), 315-322.
27. Vetter, R.E., & Reusser, J.K. (2009). Learning to be an Effective Teacher:Strengthening Observation Skills. Missouri Journal of Health, Physical Education, Recreation & Dance, 19(1), 4-14.

28.Williams, K.C., & Spiro, R.L. (1990). The Salesperson-Customer Dyad: An Interaction/Communication Model and Review. Journal of Personal Selling & Sales Management, 10, 29-43