The effect of improving the quality of electronic banking services on Performance electronic banking tools

Document Type : Original Article

Abstract

Today, the banking industry not only from banks but also the necessity of using electronic payment by bank customers felt and customers will want to use this type of service. This study sought to examine the relationship between the quality of electronic services and the use of e-banking customers in Iranian banks. For this reason, population 8 Iranian banks selected using exploratory factor analysis and regression analysis examined the research
The purpose of this research is discussed. The results indicated the criteria for measuring the quality of the bank's electronic services banks , depending on the quality of services provided on the number of transactions and number of transactions of sale terminals provide ATMs showcase the positive effects but the effect of improving the amount of the transaction was not approved

Keywords

References

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History

  • Receive Date: 18 January 2016
  • Revise Date: 19 November 2024
  • Accept Date: 31 December 2020

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