investigating antecedents and consequences of cognitive dissonance in consumer behavior

Document Type : علمی - پژوهشی

Author

Assistant Prof. Dep. of Business, Faculty of Management, Kharazmi University, Tehran, Iran

Keywords


  1. Amirshahi, M., Parsa, S., Yazdani, H. (2014). The Influence of Purchase Involvement Factors on Brand Adoption in Low and high group involvement products. Journal of business management, 19, 143-159. (In Persian)
  2. Beatty, S. E., & Ferrell, M. E. (1998). Impulse buying: Modeling its precursors. Journal of retailing, 74(2), 169-191.
  3. Bose, T. K., & Sarker, S. (2012). Cognitive dissonance affecting consumer buying decision making: A study based on Khulna metropolitan area. Journal of Management Research, 4(3), 191-221.
  4. C. Hopkinson, G., & Pujari, D. (1999). A factor analytic study of the sources of meaning in hedonic consumption. European Journal of Marketing, 33(3/4), 273-294.
  5. Chang, C. C., & Tseng, A. H. (2014). The post-purchase communication strategies for supporting online impulse buying. Computers in Human Behavior, 39, 393-403.
  6. Cohen, J. B., & Goldberg, M. E. (1970). The dissonance model in post-decision product evaluation. Journal of Marketing Research, 315-321.
  7. Cooper, J. (2007). Cognitive dissonance: 50 years of a classic theory. Sage.
  8. Gbadamosi, A. (2009). Cognitive dissonance: The implicit explication in low-income consumers' shopping behaviour for “low-involvement” grocery products. International Journal of Retail & Distribution Management, 37(12), 1077-1095.
  9. George, B. P., & Yaoyuneyong, G. (2010). Impulse buying and cognitive dissonance: a study conducted among the spring break student shoppers. Young Consumers, 11(4), 291-306.
  10. Gharache, M., Khorasani, V., Mohammadipoor, M. (2013). Investigating the Impact of Self-Inferential Dimensions on impulse buying Behavior. Journal of business management, 14, 53-75. (In Persian)
  11. Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice, 19(2), 139-152.
  12. Hausman, A. (2000). A multi-method investigation of consumer motivations in impulse buying behavior. Journal of consumer marketing, 17(5), 403-426.
  13. Joo Park, E., Young Kim, E., & Cardona Forney, J. (2006). A structural model of fashion-oriented impulse buying behavior. Journal of Fashion Marketing and Management: An International Journal, 10(4), 433-446.
  14. Karimi alavijeh, M., Mohammadamini, T. (2017). The Relationship between Fair Service and Quality of Service with Satisfaction, Trust and Bank customer loyalty. Journal of business management, 30, 89-108. (In Persian)
  15. Koller, M., & Salzberger, T. (2007). Cognitive dissonance as a relevant construct throughout the decision-making and consumption process-an empirical investigation related to a package tour. Journal of customer behaviour, 6(3), 217-227.
  16. Koller, M., & Salzberger, T. (2012). Heterogeneous development of cognitive dissonance over time and its effect on satisfaction and loyalty. Journal of Customer Behaviour, 11(3), 261-280.
  17. Korgaonkar, P. K., & Moschis, G. P. (1982). An experimental study of cognitive dissonance, product involvement, expectations, performance and consumer judgement of product performance. Journal of Advertising, 11(3), 32-44.
  18. Lee, G. Y., & Yi, Y. (2008). The effect of shopping emotions and perceived risk on impulsive buying: the moderating role of buying impulsiveness trait.
  19. Liao, T. H. (2017). Online shopping post-payment dissonance: Dissonance reduction strategy using online consumer social experiences. International Journal of Information Management, 37(6), 520-538.
  20. Mansoori sepehr, R., Bagheryan, F., Heydari, M. (2011). Cognitive dissonance and attitude change: Role of various standards interacting with self-esteem. Journal of Applied Psychology, 1(17), 101-116. (In Persian)
  21. Mansoori sepehr, R., Heydari, M., Bagheryan, F., Shokri, O. (2018). The effect of reversibility of choice on attitude change in cognitive dissonance: Free choice paradigm. Quarterly of Applied Psychology, 3(47), 319-337. (In Persian)
  22. Mansoori sepehr, R., Khodapanahi, M. K., Heydari, M. (2012). Cognitive Dissonance: The effect of self-focus on self-esteem moderator in attitude change. Journal of Applied Psychology, 2(22), 25-40. (In Persian)
  23. Mittal, B. (1989). Measuring purchase‐decision involvement. Psychology & Marketing, 6(2), 147-162.
  24. Mohajeri, M., Roosta, A., Hosseini, M., Hamidizadeh, M. R. (2014). The Path of Factors Inhibiting customer movement to increase loyalty. Journal of Business Management, 18, 31-47. (In Persian)
  25. Mohammad nejhad, S. M, Arani, J. A., Yazdani, H. (2011). A meta-analysis of research on factors affecting customer satisfaction: Documentary Analysis of Masters and PhD Theses of Tehran State Universities. Journal of business management, 39(6), 141-164. (In Persian)
  26. Rastgar, A., Feyz, D., Sabzi, Hadi. (2013). Providing a model to explain the effect of customer mental image of Shahrvand chain stores on customer loyalty of these stores. Journal of Business Management, 13, 103-122. (In Persian)
  27. Salar, J., Abolfazli, S. A. (2014). Investigating the Influence of the Store Environment on the impulse buying of Supply Chain Buyers. Journal of business management, 16, 133-149. (In Persian)
  28. Saleem, M. A., Ali, R. A., & Ahmad, S. (2012). Post purchase cognitive dissonance: impact of product involvement: Impulse buying and hedonic consumption tendencies. Interdisciplinary Journal of Contemporary Research in Business, 4(5), 1051-1060.
  29. Shahin Sharifi, S., & Rahim Esfidani, M. (2014). The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty: the mediating role of trust and cognitive dissonance. International Journal of Retail & Distribution Management, 42(6), 553-575.
  30. Sofi, S. A., & Nika, F. A. (2017). Role of intrinsic factors in impulsive buying decision: An empirical study of young consumers. Arab Economic and Business Journal, 12(1), 29-43.
  31. Soltani, M, Esfidani, M, R, Nejat, S (2016). The Impact of Corporate Citizenship on Customer Loyalty and WOM. Journal of Business Management, 25, 179-196. (In Persian)
  32. Sweeney, J. C., Hausknecht, D., & Soutar, G. N. (2000). Cognitive dissonance after purchase: A multidimensional scale. Psychology & Marketing, 17(5), 369-385.
  33. Wells, J. D., Parboteeah, V., & Valacich, J. S. (2011). Online impulse buying: understanding the interplay between consumer impulsiveness and website quality. Journal of the Association for Information Systems, 12(1), 32.
  34. Weun, S., Jones, M. A., & Beatty, S. E. (1998). Development and validation of the impulse buying tendency scale. Psychological reports, 82(3_suppl), 1123-1133.
  35. Zhang, K. Z., Xu, H., Zhao, S., & Yu, Y. (2018). Online reviews and impulse buying behavior: the role of browsing and impulsiveness. Internet Research, 28(3), 522-543.